Shipping & Returns

SHIPMENT

We usually ship all orders within 2-3 working days after receipt of payment via DPD, UPS or DHL.

Shipping within Germany is free. We currently only ship within the EU. Delivery takes 4 - 5 working days.

RETURNS

You can cancel your order within 14 days according to our cancellation policy . Please send us an email to contact@serenahats.de and you will receive all further information from us.

Please note that the buyer bears the costs for shipping the return.

EXCHANGE

The first exchange (size or model) is free in Germany.

Please note that the buyer bears the costs for shipping the return.